What complaints may be heard?
The State Administration deals with complaints regarding municipal decisions under the Building Act, e.g. planning permissions, refusals of planning permission, prohibition and enforcement notices.
We only deal with complaints that concern legal issues, i.e. issues regarding interpretation of the Building Act, and whether the municipality is in compliance with rules under public law such as e.g. the Public Administration Act.
If the municipality exercises a certain discretion, i.e. if the municipality had a choice of several correct decisions, we can only decide whether the decision in question falls within the relevant legal provisions.
We cannot overrule a decision just because we find that in the situation at hand the municipality ought to have taken a different decision.
Time limits for complaints
Your complaint must be submitted within 4 weeks from the day you receive the municipality's decision. If your complaint is submitted too late, it cannot be heard.
Your complaint must reach us within office hours on the last day of the four-week time limit. If the last day of the four-week period is a Saturday, a Sunday or an official holiday, the time limit is prolonged to the following workday.
If you are a neighbour and have not been informed of the decision, the time limit is calculated from the time when the decision became known to you.
In Sections 23 and 24 of the Building Act you will find further information on the rules pertaining to the processing of complaints by the State Administration.